You are now leaving Centuria Australia
and entering Centuria New Zealand.
Centuria is transitioning its registry administration services from Boardroom to Caruso. This change will provide investors and advisers with access to a modern digital platform designed to improve investor servicing, online transactions, reporting, administration and communication.
Following a review of registry service providers, Centuria selected Caruso due to its modern technology platform, enhanced automation capabilities, improved data management, scalability and investor experience.
Caruso is a specialist fund administration and investor registry platform operating across Australia and New Zealand.
Centuria’s unlisted Australian and New Zealand property funds and Centuria Bass Credit funds are anticipated to transition to Caruso on 24 August 2026.
No immediate action is required until the week of the 24th August. Further communications will be provided to start your new investor portal account with Caruso.
No. The transition relates to administration and servicing only. Investment holdings and entitlements remain unchanged.
Following the transition of the unit register to Caruso, you will be assigned a new Investing Entity ID. This number will be a shortened version of your current investment number and replace your previous number held with Boardroom.
No, this platform will be switched off from 17 August for the funds which are transitioning to Caruso.
A modern online portal, digital transactions, historical statements, improved reporting and enhanced servicing capabilities.
Yes. Historical statements and investor information will be migrated to the new platform.
Investors and advisers will receive account activation instructions and be invited to create a username and password.
Yes. Caruso provides a dedicated adviser experience.
Advisers will be able to access client information they are authorised to view.
Centuria will increasingly utilise digital channels, although some forms may remain available where required.
Applications will increasingly be completed through Caruso’s online onboarding and application process.
Caruso offers online redemptions. Investors can withdraw online full or partial units in funds that allow withdrawals. Please review your disclosure document for details.
Caruso includes integrated AML/KYC capabilities and may request verification information when required.
Yes. Comprehensive migration, validation and information security controls are in place.
Investors will be able to view and request updates to details via the portal. We will also have the standard change forms available on our website which you can complete and email
Yes. Distribution payments and investor entitlements will continue as planned throughout the transition. As previously notified distributions for Australian unlisted funds will be paid on the 10th of each month. There will be no change to the New Zealand unlisted fund distribution dates.
Centuria will provide communications, video demonstrations, FAQs and dedicated support during the transition.
Our Centuria Investor Services teams is available to answer any questions:
Australian investors:
T: 1300 22 44 24
New Zealand investors:
T: 09 300 6161
Further updates will be communicated directly by Centuria throughout the transition.
BoardRoom Pty Limited (BoardRoom)
Caruso Software AU Pty Ltd (Caruso)
Centuria’s core priority is our investors and we have identified an opportunity to improve our advisor/investors’ experience with the new registry provider Caruso. Centuria has considerably grown throughout the past five years and Caruso’ automation and AI enablement can offer the scale to match Centuria’s expanding operations. In particular, the diversity of our investment products means Caruso can effectively automate the management of credit funds, investment bonds and a secondary investment sales market for our New Zealand business as well as our listed and unlisted real estate funds.
The transition will occur via a phased approach. All unlisted Australian and New Zealand funds, including Bass Capital’s credit funds will transition by 24 August 2026. Listed Australian entities and Centuria Life investment bonds will transition late 2026, early 2027.
Since inception, APL’s registry provider has been MUFG Corporate Markets (New Zealand). APL has not used BoardRoom and, for consistency, will continue to use MUFG.
Caruso is an AI-enabled registry platform with superior automation, data integrity, Customer Relationship Management (CRM) integration, and support for Centuria’s Australian and New Zealand funds management business and investment bond products.
Caruso will consolidate Centuria’s investor, adviser, registry, and CRM system into one, integrated system that provides consistency and enhanced investor experience. This integration will enable Centuria to further scale its operations and product offering, which supports the company’s growth trajectory.
Its automation and AI enablement is designed to minimise processing/manual errors and ensure consistency across an investor’s profile. Importantly, it can integrate well with other CRM platforms, such as Salesforce, which helps to maintain consistency across the business. Caruso also provides superior compliance capabilities, enabling Centuria to mitigate foreseeable risks regarding reporting, audits and document expiration monitoring.
A phased transition between May 2026 and February 2027 is designed to minimise operational disruption, protect data integrity, and maintain regulatory compliance, with strong governance, oversight, and change management throughout delivery.
From 24 August 2026, all unlisted funds provided by Centuria Australia, Centuria NZ and Centuria Bass Capital are anticipated to be live on Caruso’s platform.
From 7 December 2026, Centuria Capital Group (ASX: CNI), Centuria Industrial REIT (ASX: CIP) and Centuria Office REIT (ASX: COF) are anticipated to be live on Caruso’s platform From 1 February 2027, Centuria Life investment bonds are anticipated to be live on Caruso’s platform.
There will be no disruption to distributions paid to unlisted and listed funds. The timing of the transition for our unlisted funds – including credit funds – means no disruption to monthly/quarterly distributions. Investors and advisors will be reminded to update their payment/contact details, if they have changed, prior to the transition. Caruso will also be able to update payment/contact after the transition.
Listed funds will also continue to pay their quarterly distributions without disruption, broadly in line with previous years. For example, ex-distribution dates and record dates are typically at the end of March, June, September and December with Distribution Payment Dates approximately one month after. The timing of the listed funds transition to Caruso is strategically set to ensure there is no disruption to investor communication concerning CNI’s Annual General Meeting (AGM), which is usually held in late November.
There will be no disruption to issuing Year End Tax Statements for Australian unlisted funds. With the financial year ending 30 June, tax statements for unlisted funds are anticipated to be provided in August 2026.
Yes. A video demonstration of the new portal will be uploaded to the intranet for all Centuria personnel to access. The demonstration will be provide by Caruso who will highlight key features for both the investor-access and the advisor-access. The video is scheduled to be uploaded in June.
Investors and advisors will be able to access historical statements as well as current statements.
Caruso uses AI to read, extract, validate and structure investor documents, significantly reducing manual data entry. It uses AI to automate and monitor compliance tasks across the registry with auto-triggers for Anti-Money Laundering (AML) and Know Your Client (KYC) workflows. It flags incomplete, expired or high risk records and identifies compliance gaps to prevent breaches.
Caruso’s AI tools also automate subscriptions, transfers and redemptions against fund rules, matches deposits to capital calls using bank data, processes compliant transactions automatically and reduces operational risk by minimising manual intervention.
You may receive communications from Centuria@getcaruso.com.au. This is a legitimate and safe email address used by Centuria and our registry provider, Caruso. We recommend that investors save this email address to their contacts to help identify future communications as genuine and safe to open. Doing so will assist in ensuring that important registry and investment-related updates are recognised and received without issue.
To protect your account, we verify all bank account changes before they take effect. When you update your bank details online, we’ll ask you to provide one of the following:
– A certified copy of your photo ID (passport or driver’s licence), or
– A copy of your bank statement showing the account name and account details
This verification step confirms the change was requested by you and that the new account belongs to you.
Once we receive your documents, we’ll review and verify them against your updated bank details. When verification is complete, the new account will apply to your future payments. If we need anything further, we’ll contact you directly.
No. For security and privacy reasons, each adviser and staff member must have their own individual web portal access. Shared or universal logins aren’t supported.
Individual logins protect both your practice and your clients. They ensure account activity can be correctly attributed, keep personal information secure, and allow access to be managed per person – for example, if a staff member leaves the practice, their access can be removed without disrupting anyone else.
Each adviser and staff member will need to be registered individually. To arrange access, an Adviser Access Form must be completed for each person, including their full name, email address, and the adviser or practice they’re linked to.
The form will be available on our website from 24 August.